travel advice & savings
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Atomic's profile picture
Eurotrip Points: 300
Member: 50
Joined: 01/03/2007
User offline. Last seen 15 years 2 weeks ago.

Just a word of caution when using

I offered $100.00 for a hotel stay in Miami over the Thanksgiving holiday this year, and
was rewarded with a room at the Radisson Deauville via priceline’s email.

When I checked into the property further, I discovered that it was nowhere near the
location that I specified on my initial request (SoBe), and was a low end property where I could get a room for a promotional rate of $79.00 in the North Miami Beach area!

Needless to say, I picked up the phone and attempted to contact Priceline’s customer
service department. After wrestling w/their call routing system (that doesn’t allow you to speak w/anyone unless you have a winning Priceline bid!ANNOYING!) for 20 minutes, and holding for another 20, a CSR named Mary listened to my gripes and agreed to cancel my reservation.

I have never, in my life, had to convince someone of their error and BEG for a refund like I did w/Priceline.

Here’s the kicker, after looking at my cc statement on-line today, I saw the Priceline
charge still lingering, so decided to attempt another call. I got through their frontline (idiot) associate and spoke w/a supervisor named "Nilene", who informed me that the refund to my card would take between 60 and 90 days (or 2-3 billing cycles.) I asked for the phone number to Priceline’s accounting department and was told "don’t bother, they don’t have phones there."

I then asked to speak w/somebody who was able to help me and was told that Nilene
"didn’t have a supervisor, and didn’t have access to anyone that could help me." She did, however, offer an email address for complaints, but they too apparently suffer from communications trouble as "their phones just don’t work no more."

I am in utter shock and disbelief with the lack of customer service offered by this company, and shudder to think what would happen if the real world functioned in this manner.

I will never use Priceline again, partly because of the fact that they’re still holding $200 of mine ransom, but more importantly because of their lack of respect for their customers.