travel advice & savings
 
SAVE on RAIL PASSES LOWEST PRICES / FREE SHIPPING on orders over $449!
Now use the Trip Planner to:
  • Find and Buy Rail Passes
  • Find and Book Hostels
Already know which Rail Pass you need?
Click here and buy now!
Special Eurotrip Member Savings!
18 replies
Trip Planner Not loading
wingsyzrmn
wingsyzrmn's profile picture
New Member
New Member
Eurotrip Points: 11
Member: 31947
Joined: 12/16/2010
User offline. Last seen 3 years 29 weeks ago.

The trip planner will not load for a group of us trying to plan our trip. We have tried it on all of our computers with no luck.

Please help.

swill
swill's profile picture
Moderator
ModeratorModeratorModeratorModeratorModerator
Eurotrip Points: 691
Member: 5818
Joined: 03/28/2007
User offline. Last seen 1 year 15 weeks ago.

Can you describe what is happening? Also are you on Internet Explorer? If you try Chrome, is it still a problem?

I have heard of a few people having issues on IE, but I have not been able to get a good enough idea of what happened to cause it for me to be able to track it down. In the mean time, I believe that using Chrome may fix the problem.

Let me know…

I am leaving from Montreal, Canada with $1600 for 16 days
Frankfurt, Munich, Venice, Florence, Nice, Barcelona, Paris

Eurotrip Developer

wingsyzrmn
wingsyzrmn's profile picture
New Member
New Member
Eurotrip Points: 11
Member: 31947
Joined: 12/16/2010
User offline. Last seen 3 years 29 weeks ago.

It just states “Trip Planner is Loading – Please be Patient” witht the circular motion of loading icon.

I was using IE. I downlaoded Chrome and it works perfectly.

mim
mim's profile picture
Moderator
ModeratorModeratorModeratorModeratorModerator
Eurotrip Points: 2362
Member: 235
Joined: 01/03/2007
User offline. Last seen 2 weeks 3 days ago.

Thanks for the feedback wing. Is anyone else having issues on IE? Is it an older version?

I am leaving from New York, NY and traveling for 64 days
Reykjavik, London, Lille, Berlin, Kraków, Lviv, Istanbul, Selçuk, Pamukkale, Kızkalesi, Göreme, Kars, Bat'umi, Akhalts'ikhe, Tbilisi, Telavi, Istanbul

Eurotrip Managing Editor

DreamingOfItaly
DreamingOfItaly's profile picture
Traveler
TravelerTravelerTraveler
Eurotrip Points: 273
Member: 21697
Joined: 01/26/2010
User offline. Last seen 2 years 17 weeks ago.

Trip planner has never loaded using IE for me. No problems with Firefox.

I am leaving from Boston, MA with $5000 for 47 days
Madrid, Barcelona, Athens, Santorini, Rome, Sorrento, Florence, Cinque Terre, Nice, Lyon, Paris, Zagreb, Grabovac (Plitvice), Split, Dubrovnik, London
Requesting help with Transport, Hostels, Budget, Itinerary, Sights
suwii
suwii's profile picture
New Member
New Member
Eurotrip Points: 22
Member: 27143
Joined: 06/27/2010
User offline. Last seen 3 years 11 weeks ago.

Also have this problem – when I first used Eurotrip it loaded fine (on IE8). Since end of last year I can’t edit the trip that I made in the first place – same description as above – goes greyed out and has that icon that makes you think it’s loading but it’s not! I’m still on IE8 – haven’t yet downloaded Firefox..

I am leaving from Melbourne, Australia with $4500 for 33 days
London, Stockholm, Copenhagen, Amsterdam, Berlin, Prague, Budapest, Vienna, Munich
Requesting help with Transport, Hostels, Budget, Itinerary, Nightlife, Food, Sights
swill
swill's profile picture
Moderator
ModeratorModeratorModeratorModeratorModerator
Eurotrip Points: 691
Member: 5818
Joined: 03/28/2007
User offline. Last seen 1 year 15 weeks ago.

I will have to look into this. Sorry not to have resolved this earlier.

I am leaving from Montreal, Canada with $1600 for 16 days
Frankfurt, Munich, Venice, Florence, Nice, Barcelona, Paris

Eurotrip Developer

bbouton4
bbouton4's profile picture
New Member
New Member
Eurotrip Points: 21
Member: 36646
Joined: 05/22/2011
User offline. Last seen 45 weeks 2 days ago.

Hello! I have been trying to connect to the Trip Planner the last few days (on several devices, attempted using Firefox, Safari, and Chrome), but it hasn’t been loading. It always gets to Initializing, one moment… and then it doesn’t go any further. I have a trip in about a month and have loved planning my trip here! Any help would be greatly appreciated!!

I am leaving from JFK with $4000 for 44 days
Rome, Naples, Florence, Cinque Terre, Venice, Munich, Budapest, Brno, Prague, Bamberg, Berlin, Amsterdam, Ghent, Bruges, Brussels, Dublin
Requesting help with Hostels, Budget, Itinerary, Nightlife, Food, Sights
oldlady
oldlady's profile picture
Moderator
ModeratorModeratorModeratorModeratorModerator
Eurotrip Points: 12
Member: 778
Joined: 01/03/2007
User offline. Last seen 2 days 19 hours ago.

I’ve had a lot of trouble, too. I often time out on log-in to the point that the site is almost unusable. Sometimes if I close out the log-in page and re-enter just Eurotrip.com I can get to the site — and find out I’m logged on, even though the log-in supposedly failed. It’s worst, I think, on the IPad.

mim
mim's profile picture
Moderator
ModeratorModeratorModeratorModeratorModerator
Eurotrip Points: 2362
Member: 235
Joined: 01/03/2007
User offline. Last seen 2 weeks 3 days ago.

I’m sorry for the issues… I think we are going to be planning major upgrades in the coming weeks/months, but for now I will get in touch with the tech side of things.

At what point does it freeze up on you?

I am leaving from New York, NY and traveling for 64 days
Reykjavik, London, Lille, Berlin, Kraków, Lviv, Istanbul, Selçuk, Pamukkale, Kızkalesi, Göreme, Kars, Bat'umi, Akhalts'ikhe, Tbilisi, Telavi, Istanbul

Eurotrip Managing Editor

oldlady
oldlady's profile picture
Moderator
ModeratorModeratorModeratorModeratorModerator
Eurotrip Points: 12
Member: 778
Joined: 01/03/2007
User offline. Last seen 2 days 19 hours ago.

Things seem to be a bit better this morning?…

mim
mim's profile picture
Moderator
ModeratorModeratorModeratorModeratorModerator
Eurotrip Points: 2362
Member: 235
Joined: 01/03/2007
User offline. Last seen 2 weeks 3 days ago.

I think those spam attacks have been thwarted… Maybe that’s it? Still looking into bbouton’s issues, though.

I am leaving from New York, NY and traveling for 64 days
Reykjavik, London, Lille, Berlin, Kraków, Lviv, Istanbul, Selçuk, Pamukkale, Kızkalesi, Göreme, Kars, Bat'umi, Akhalts'ikhe, Tbilisi, Telavi, Istanbul

Eurotrip Managing Editor

bbouton4
bbouton4's profile picture
New Member
New Member
Eurotrip Points: 21
Member: 36646
Joined: 05/22/2011
User offline. Last seen 45 weeks 2 days ago.

Hello! Wanted to just update that it still seems to be having issues. I am still just getting to the Initializing… One Moment… page and it doesn’t go anywhere after that. Thanks so much for your working on this! —Ben—

I am leaving from JFK with $4000 for 44 days
Rome, Naples, Florence, Cinque Terre, Venice, Munich, Budapest, Brno, Prague, Bamberg, Berlin, Amsterdam, Ghent, Bruges, Brussels, Dublin
Requesting help with Hostels, Budget, Itinerary, Nightlife, Food, Sights
oldlady
oldlady's profile picture
Moderator
ModeratorModeratorModeratorModeratorModerator
Eurotrip Points: 12
Member: 778
Joined: 01/03/2007
User offline. Last seen 2 days 19 hours ago.

Try just closing out after the log-in failure and then going to www.eurotrip.com. I usually can (ultimately, it takes awhile) get that page to load and I find I’m already logged in despite having the log-in fail. I had to do this tonight — so my comment about it being better this morning.

mim
mim's profile picture
Moderator
ModeratorModeratorModeratorModeratorModerator
Eurotrip Points: 2362
Member: 235
Joined: 01/03/2007
User offline. Last seen 2 weeks 3 days ago.

I know the guys at the tech company have been trying to clean everything out, so some of these may be temporary problems. Keeping my eye on it… thanks

I am leaving from New York, NY and traveling for 64 days
Reykjavik, London, Lille, Berlin, Kraków, Lviv, Istanbul, Selçuk, Pamukkale, Kızkalesi, Göreme, Kars, Bat'umi, Akhalts'ikhe, Tbilisi, Telavi, Istanbul

Eurotrip Managing Editor

oldlady
oldlady's profile picture
Moderator
ModeratorModeratorModeratorModeratorModerator
Eurotrip Points: 12
Member: 778
Joined: 01/03/2007
User offline. Last seen 2 days 19 hours ago.

Wow! Something’s obviously changed today….. Thanks!

mim
mim's profile picture
Moderator
ModeratorModeratorModeratorModeratorModerator
Eurotrip Points: 2362
Member: 235
Joined: 01/03/2007
User offline. Last seen 2 weeks 3 days ago.

Waaaay better. They’re doing all kinds of technical things that I really don’t understand. Wink

I am leaving from New York, NY and traveling for 64 days
Reykjavik, London, Lille, Berlin, Kraków, Lviv, Istanbul, Selçuk, Pamukkale, Kızkalesi, Göreme, Kars, Bat'umi, Akhalts'ikhe, Tbilisi, Telavi, Istanbul

Eurotrip Managing Editor

oldlady
oldlady's profile picture
Moderator
ModeratorModeratorModeratorModeratorModerator
Eurotrip Points: 12
Member: 778
Joined: 01/03/2007
User offline. Last seen 2 days 19 hours ago.

Uh… Not good again this afternoon.

mim
mim's profile picture
Moderator
ModeratorModeratorModeratorModeratorModerator
Eurotrip Points: 2362
Member: 235
Joined: 01/03/2007
User offline. Last seen 2 weeks 3 days ago.

Frown

I am leaving from New York, NY and traveling for 64 days
Reykjavik, London, Lille, Berlin, Kraków, Lviv, Istanbul, Selçuk, Pamukkale, Kızkalesi, Göreme, Kars, Bat'umi, Akhalts'ikhe, Tbilisi, Telavi, Istanbul

Eurotrip Managing Editor