Don’t expect a great customer experience with their booking system, but if the price is better than elsewhere I’d consider using the site. I used them last year when I booked LAX-Paris tickets for me, my wife, and my in-laws. I got an immediate confirmation email from their booking system, and then like an hour later an email with an attached credit card authorization form we were supposed to fill out, sign and fax back (and two other confirmation emails followed about an hour later). This authorization form seemed like a needless hassle, so before doing it we checked the activity on our card and it had already been charged. This in mind, I confirmed our reservation with the airline and when it checked out ok I just decided to ignore the form. Everything turned out fine.

Hummm…. alot of reviews I read about airfare.com revolved around the authorization form and how people felt like they were requiring too much info, which may be true. I’m using a debit/credit card and I have to have my bank raise the limit on my account for them to withdraw the amount for the tickets. I read where several people had issues with airfare.com charging them multiple time, etc… So if possible, I’m going to tell my bank to release that specific amount to them and not let any other charges from them through without my authorization…just to be cautious. I hope I can do that :S

Thanks for giving them a little positive feedback! At least I have some hope! The tickets I’m getting through them are a good deal, so I figured…why not? I just hope I don’t regret it!

Shop around. Airfare.com is a consolidator (or, consolidator re-seller in some cases, as are most “consolidators”). You might find a better deal with another seller without the added drama. Try Airdeals, EconomyTravel, OneTravel, Flights, Justfares.com if you haven’t already. There’s a few others if you do a full search also with BookingBuddy.com.

That said, I have heard of travel sellers requiring you to fax or scan and email copies ahead of the purchase being accepted. I don’t see how it’s much different than the proof required if booking from, say, a local travel agent (who can be as—or more incompetent—but also charge you a higher service fee for it regardless of how it turns out).

Yeah, definitely check elsewhere. I eventually booked with Airfare.com after some short-lived sale seats sold out on me as I was trying to book directly with airlines and I started checking consolidators. I was going to buy from Vayama, but their reservation system went down so I booked the same tickets at the same price on Airfare.com.